Your customers' data. Your rules.

Wolm sits inside your customer conversations, so it has to earn trust in how it behaves, not just in how it stores data. These are the rules it works by.

People stay in control.Coming soon

  • Nothing is sent to a customer without a person. Emails, proposals and meeting recaps are suggestions until someone in your team sends them from their own mailbox. There is no setting that changes this.
  • Wolm never edits your CRM silently. Every change is a suggestion showing the old value, the new value and the evidence. Accepted changes are logged and can be undone.
  • Every AI output shows where it came from. Briefs, summaries and suggestions say what they were built from, with links, and stay labelled as AI-generated until a person edits or approves them.

Recording is never hidden.Coming soon

  • The meeting bot joins under a clear name and posts a notice that the meeting is being recorded.
  • Anyone in the meeting can object, and recording pauses.
  • In-person recording prompts the rep to tell everyone and shows an indicator on screen.
  • There is no hidden or covert recording mode.

Your data stays yours.

  • Separated by organisation. Each organisation's records are kept apart from every other organisation's.Coming soon
  • Access follows roles. People see their own records, their team's records if they manage the team, and records shared with them. Ask Wolm only answers from records the person asking is allowed to see.
  • Not used to train AI models. Your customer data is not used to train the AI models Wolm uses.Being confirmed
  • You choose what Wolm reads. Admins can exclude mail domains, labels or folders, such as HR or legal. Anyone can mark a thread or document "Don't use as context".Coming soon
  • Sensitive details are left out. Wolm is designed not to record personal details such as health, religion, caste, political views or family information about the people you meet. Private relationship notes are written only by your team and never synced to another CRM.Coming soon

You decide how long data is kept.Coming soon

  • Admins set how long recordings, transcripts and location data are kept, and Wolm deletes them automatically after that.
  • When someone asks to see, correct or delete their data, your admin can find it, export it, fix it or erase it, including from recordings, transcripts and search indexes.
  • Anyone who opts out of emails is suppressed across every user in your organisation.

Built for how India works.

  • Prices and quotes in ₹.
  • Transcripts in 12 languages, including mixed-language calls.
  • India data residency, keeping your data and AI processing in India, for Enterprise customers.Coming soon

We are preparing for the Digital Personal Data Protection Act, 2023 and its Rules as their obligations come into force. Our data processing terms and list of sub-processors are available on request.

Questions about security?

Send us your security questionnaire, or ask for our data processing terms and sub-processor list.

  • Report a vulnerability: [security@ email]
  • Grievance officer: [Name] · [email] (details)